Job Description:

Position Summary:

The Program Manager of the Academy is a leadership role that is responsible for the program development, implementation, and ongoing oversite of Tommy Nobis Center. The Academy delivers an accelerated vocational training program focused on education, training, and employment for young adults with disabilities. Initially provided in a classroom environment the participants will transition to a community-based internship and onto successful employment with wrap-around support services to retain employment. This role is responsible for coordinating services with participants, families, staff, community partners, and employers.

Essential Duties and Responsibilities:

1.      Strategic planning, program design, and implementation to deliver a robust educational program for young adult participants with disabilities.

2.      Oversees the daily operation of the Academy delivered on-site and within the community.

3.      Responsible for delivery of services for participants in the program, from time of acceptance to successful employment placement.

4.      Stewards excellent customer service and positive, productive relationships with community partners, i.e., participants, parents, GVRA, educational partners, strategic partners, funding partners, employment partners, etc.

5.      Responsible for hiring, training, and scheduling program staff to ensure services are provided at the highest level of quality.

6.      Ensures participant cases notes are prepared timely by the Instructor(s), support staff and employment specialist(s).

7.      Develops, completes, and submits monthly status reports for program participants.

8.      Works directly with the finance department to ensure accurate monthly billing. Coordinates with the Instructors and Accounting to ensure proper and timely billing for all services delivered.

9.      Continuous development and improvement of program curriculum (career exploration, job readiness, interview skills, etc.) to meet the needs of the participants and program requirements.

10.   Responsible for day-to-day management of staff including timecard entries, approves employee payroll and mileage, and annual performance evaluations.

11.   Utilize Vertex to report and record documentation of services delivered.

12.   Responsible for acquiring service authorization and maintain adequate reporting records for each participant receiving authorized services.

13.   Develop and manage strategic plans for future programmatic growth.

14.   Maintain accurate records for data metrics and demographic tracking.

15.   Educates the community regarding the Academy program.

Experience and Skills:

Qualifications

Education / Experience:

• Bachelor’s Degree in education, special education, rehabilitation, sociology, behavioral sciences or business administration or related field.
• 3 years in a management role preferred.
• 3 years’ experience in a teaching role preferred.
• Experience teaching or working with individuals with disabilities preferred.

Other Qualifications or Requirements:

• Mission driven, guided by core values and a pleasure to work with.
• High customer service orientation.
• Results oriented with ability to meet assigned deadlines.

• Must be highly organized, accurate in completing work assignments.
• Strong oral & written communication skills.
• Ability to maintain confidentiality with assigned duties.
• Possesses a working knowledge of Windows environment in Word, Excel & PowerPoint.
• General knowledge of other office equipment such as copiers, scanners, fax machine, etc.

• Must pass a drug screen and background check.
• Eligibility to work in the United States.

Prior Experience Desirable:

• Delivery of job readiness skills training
• Developing, fostering and nurturing community partnerships

Core Competencies:

Customer Focus

Builds and maintains customer satisfaction with internal and external customers, student and parents.

Attention to Detail

Diligently attends to details and pursues quality in accomplishing tasks.

Teamwork

Promotes cooperation and commitment within a team to achieve goals and deliverables.

Speaking

Conveys ideas and facts orally using language the audience will best understand.

Writing

Conveys ideas and facts in writing using language the reader will best understand.

Special Skills/Abilities:

Written Communication

Strong written skills required to create and prepare professional quality documentation and to effectively communicate with a broad range of individuals.

Analytical

Strong ability to review statistical information in order to create reports, show changes, validate any deficiencies, and to establish improvement goals.

Oral Communication

Ability to communicate and present information informally and formally to candidates for employment, new hires, program participants, employees and other professional groups.

Organizational

Ability to organize data and assigned work tasks for maximum effectiveness.

Equipment

Knowledge of computers.

Declaration:

This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee. They may be subject to change at any time.

Work Environment:

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. It is the philosophy of Tommy Nobis Center to provide a safe work environment according to Tommy Nobis Center' policies, compliance agencies and other safety guidelines. Employee required to attend all safety training sessions and drills.

This role will involve driving to community partners and participant employment sites. Time in the office is in a typical office work environment.