Janitorial Supervisor

    • Job Tracking ID: 512251-797605
    • Job Location: Richland, WA
    • Job Type: Full-Time/Regular
    • Date Updated: November 12, 2021
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Job Description:

Position Summary:

The Janitorial Services Supervisor’s primary responsibility will be to oversee the daily operations of the janitorial contract at Department of Energy (DOE). This includes coordination of all day to day matters for DOE and supervision of the employees who are employed under the janitorial contract. The Janitorial Services Supervisor is responsible for all activities contained in the statement of work as well as the training of employees and program participants in appropriate work performance and behavior. This includes directing the activities of the team in an efficient manner for the desired quality and quantity of work. Excellent customer satisfaction must be guaranteed. This requires continuous engagement with the DOE contracting and Tommy Nobis Center teams, as well as regular visitation to all DOE service locations for interaction with Nobis Enterprises employees and DOE staff.

Essential Job Functions and Responsibilities:

  • Must be a working supervisor.
  • Responsible for planning, organizing, directing, controlling and coordinating all services in the statement of work.
  • Stewards a positive and productive relationship with Nobis Enterprises DOE customer.
  • Is a cultural champion for the organization fostering an environment of trust, alignment, transparency and accountability.
  • Meets all quality standards in the Statement of Work (SOW) and contract.
  • Responsible for contract compliance as well as all federal and state regulations including AbilityOne requirements.
  • Sets an example and holds team members accountable for performance, customer service and employee engagement.
  • Drives excellent customer satisfaction in alignment with organizational metrics.
  • Reinforces proper use and care of materials, equipment and tools, ensuring safe and effective practices.
  • Schedule work and set job priorities in an efficient and responsive manner.
  • In consultation with the employee, devise customized job accommodations for employees when appropriate.
  • Supervises and trains all employees by providing monthly on the job safety and custodial best practices training and monitor the progress as required by the SOW.
  • Coaches and counsels’ employees when performance issues occur with a goal of improving future performance.
  • Conducts employee performance evaluations.
  • Recruits new team members in coordination with Tommy Nobis Center Human Resources.
  • Ensures all contract quality standards are met.
  • Serves as the contact point for any questions and concerns expressed by the contract officer.
  • Responsible for coordination of time sheets, accident/injury reports leave requests, and other reports as required by Nobis Enterprises policy.
  • Documents contract service issues and employment development activities in coordination with Nobis Enterprises HR Coordinator and Human Resources as warranted by the specific situation.
  • Responsible for compiling and submitting any/all contractor-vendor performance reports.
  • Responsible for implementation of rehabilitation plans for program participants’ training.
  • Facilitates quarterly AbilityOne evaluations in coordination with the Vocational Support Specialist, if required.
  • Maintains inventory of supplies, ordering when necessary, to perform all aspects of the job as outlined in the statement of work.
  • Maintains positive, active relationships with all vendors, SourceAmerica and other primary vendors, service partners, and sub-contractors, if applicable.
  • Participates in Tommy Nobis Center mission related activities (employee events, holiday parties, etc.).
  • Provides consultative guidance regarding Tommy Nobis Center (the facility) janitorial concerns, schedules, minor equipment repair.
  • Participates in annual budgeting progress in regard to staffing and other related expenses.
  • Participates in team conference calls conducted by the VP, Business Solutions.
  • Monitors employee work hours worked in accordance to budget.
  • Assists in preparing bids for project proposals.
  • Meets budget requirements for direct/indirect payroll, supplies and other miscellaneous expenses.
  • For security requirements, all personnel must complete the HGET training before reporting to the site to perform work.


  • Bachelors’ degree in management, business or related field or commensurate experience desired.

Prior Experience Desirable:

  • 4 - 5 years supervisory experience.
  • Experience working in the Non- Profit business environment and AbilityOne service contracting.
  • Experience in guiding people with disabilities.
  • Experienced custodial supervisor with proven business development skills.
  • Experience bidding on custodial contracts.
  • Experience in government service contracts.
  • Total Facilities Management (TFM) experience.
  • Custodial management with DOE or another federal agency is highly desired.


  • Mission driven, guided by core values and a pleasure to work with.
  • Must have basic computer skills for recording time for payroll, weekly/monthly reports, etc.
  • Must be familiar with GREEN CLEANING standards.
  • Knowledge and experience of performing periodic floor care services including carpet and Vinyl Composition Tile (VCT) strip and refinish.
  • Basic troubleshooting and maintenance of floor care cleaning equipment.
  • Maintain driver’s license and acceptable driving record in order to operate Tommy Nobis Center or contractor vehicles.
  • Strongly preferred commercial cleaning industry certifications, i.e., ISSA, BOMA, BSCAI, IICRC or other recognized designations.
  • Must pass drug screen and background check.
  • Must be able to satisfy security requirements for access to contracted areas.
  • Eligibility to work in the United States.
  • Must have a clean driving record and maintain the contract vehicle service maintenance requirements.

Core Competencies:


Promotes organizational mission, goals and shows the way to achieve them.


Promotes cooperation and commitment within a team to achieve goals and deliverables.

Staff Supervision

Supervises staff in ways that improve their ability to succeed on the job.

Decision Making & Judgment

Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.


Conveys ideas and facts orally using language the audience will best understand.


Diplomatically handles challenging or tense interpersonal situations.

Safety Focus

Adheres to all workplace and trade safety laws, regulations, standards, and practices.

Special Skills/Abilities:


  • High level of interpersonal skills required to develop and maintain effective working relationships with participants, families, contract agencies and professionals.
  • Patience and empathy.

Written Communications:

  • Strong written communication skills required maintaining quality documentation and effectively communicating with a broad range of individuals and agencies including individuals who do not process oral communication well.


  • Strong analytical skills needed to analyze various job tasks and develop strategies to train individuals in these tasks.
  • Knowledge to recognize janitorial needs to ascertain NE required costs and abilities to take on tasks.

Oral Communications:

  • Strong organization skills needed to prioritize all aspects of contract operations.
  • Clearly communicates needs of job and advocates for participant.
  • Ability to communicate and present information informally and formally to participants, families and employees.


  • Strong leadership qualities required to supervise employees and effectively interact with varying levels of site personnel.


  • Strong organizational skills needed to prioritize all aspects of contract operations.


  • Strong problem-solving skills required to develop strategies to overcome obstacles and problems.


  • Will identify need for adaptive aids or modifications of equipment at work site. Use of a computer, printer, copier, fax and telephone.
  • Floor cleaners, shampooers, buffers and related basic trouble shooting skills.

Other Qualifications or Requirements:

Mental Effort:

  • Ability to work independently, set priorities, and coordinate all aspects of contract operations.
  • Ability to make judgment decisions in following established guidelines.

Physical Requirements:

  • Ability to stand and sit for long periods of time; ability to lift and move items up to 50 pounds without assistance.
  • Have a full range of motion in upper and lower body.
  • Be able to reach overhead.
  • Be able to work in various positions, including, but not limited to, stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time.
  • Good hand dexterity.
  • Good eye sight.

Visual Effort:

  • Environment is a well-lighted facility requiring average amount of visual effort. Adaptable to driving conditions - vision correctable to 20/20.


  • Follows all prescribed safety regulations to diminish accidents.
  • Understanding of OSHA safety requirements.
  • Knowledge of evacuation procedures and the whereabouts of exits and fire extinguishers.
  • Immediately report circumstances you consider may present a hazard to yourself and others.
  • Report any accident whether minor or major.

Scope of Position:

  • Supervises Nobis Enterprises employees


This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee. They may be subject to change at any time.

Work Environment:

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Tommy Nobis Center is an Equal Opportunity Employer, Drugs Don’t Work worksite and a participant in e-Verify.

Experience and Skills:

Supervisor Experience

Janitorial Experience