Customer Service Agent - Work from Home

    • Job Tracking ID: 512251-758003
    • Job Location: Alpharetta, GA
    • Job Type: Full-Time/Regular
    • Date Updated: December 15, 2021
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Job Description:

Customer Service Agent (Contingent)

Tommy Nobis Center

$16.00/hour

10 English Speaking Agents  

- and -

10 Bilingual Agents 

Work from Home

 

Tommy Nobis Center Mission:   Empowering People Through Employment 

 Vision:    Tommy Nobis Center envisions supportive communities where people with disabilities are afforded the opportunity to work.

* Training occurs in a working call center environment off Windward Parkway in Alpharetta.

Duties/Responsibilities     

  • Responsible for all customer inquiries
  • Provide excellent customer service
  • Follow up to customer inquiries
  • Work with confidential information
  • First call resolution
  • Appropriately communicate and escalate as appropriate
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties as needed
  • Opening and closing customer support tickets 
  • Develop your customer service skills processing in-bound calls … not sales.

 

Tommy Nobis Center is an Equal Opportunity Employer, Drugs Don’t Work worksite and a participant in e-Verify.

 

Experience and Skills:

Qualifications:           

  • 6 months Call Center/Call Support experience  
  • Must be 18 years old
  • Type 30 wpm
  • Must possess attention to detail mentality to ensure data entry accuracy
  • High School Graduate or GED
  • Ability to use desktop computer system
  • Logical problem solving skills
  • Proven oral & written communication skills
  • Must have flexible availability (Work any shift between 8A and 7PM)
  • Ability to use Windows operating systems
  • Provide a positive, professional, empathetic and customer-focused manner
  • Good organization skills
  • Must pass Background Check and Drug test

 

Tommy Nobis Center is an Equal Opportunity Employer, Drugs Don’t Work worksite and a participant in e-Verify.